How to Submit a Price Change Request on Wajeeh – Shipper Guide

What is a price change request? If you are not satisfied with the platform-listed price for your booking, Wajeeh allows you to request a better deal before confirming payment. Approval is subject to the platform's consent.

Overview

The price change request option appears in Step 3 – Payment of the booking flow, after you have completed your trip and cargo details. It is represented by the "Get a better deal" button highlighted on the payment screen.

Prerequisites

Before you can submit a price change request, make sure you have completed the two steps before payment:

• Step 1 – Trip Details — origin, destination, truck type, load, number of trucks, and pickup date

• Step 2 – Cargo Details — cargo information, container requirements, and additional services

Step-by-Step Guide

Step 1 — Complete Trip Details

On the first step of the booking flow, fill in all required trip information:

1. Select your booking type — Book instantly at platform-listed rates or Book using pre-decided deal rates

2. Select the trip type — Domestic (trips between cities within the same country) or Cross-Border (shipments across international borders)

3. Choose your From location and To location — for example, Riyadh → Jeddah

4. Optionally click Add GPS Coordinates for precise pickup and drop-off points

5. Under Truck & Load, select your truck type (e.g. Flatbed), load type (e.g. Steel), and container type if applicable

6. Enter the No. of Trucks and Load in Truck (in tonnes per truck)

7. Set your Pickup Date & Time

8. Click Continue to proceed to Cargo Details

Step 2 — Complete Cargo Details

On the second step, provide your cargo and service requirements:

1. Under Cargo Details, choose when to provide cargo information:

   • Fill Now — enter cargo details immediately

   • Add Later — skip for now and add details after booking

2. Under Container Requirements, toggle on "Is your cargo in a shipping container?" if applicable

3. Under Additional Services, select any that apply:

   • Require Proof of Delivery (POD)

   • Special Handling (fragile, hazardous)

   • Custom and Permit Handling

   • Would you like to insure this shipment?

4. Click Continue to proceed to Payment

Step 3 — Submit a Price Change Request on the Payment Screen

This is where you can request a better deal before confirming your booking.

1. On the Payment screen, review the Price Details section which shows:

   • Description (truck type and route)

   • Unit price per truck

   • Number of trucks

   • Subtotal, VAT (15%), and Total amount

2. Review the total carefully. For example:

3. If you are not satisfied with the price, locate the message below the price breakdown:

   Not satisfied with the price? You can request a better deal. Approval is subject to the platform's consent.

4. Click the "Get a better deal" button (highlighted in blue, below the price summary)

5. A price change request will be submitted to Wajeeh for review and approval

Note: Submitting a price change request does not confirm your booking. Your booking will only be confirmed once the request is reviewed and you proceed with payment.

Step 4 — Complete the Remaining Payment Fields

While on the payment screen, also make sure the following fields are filled before submitting your request or confirming payment:

Who will help load the shipment?

• Full name (required)

• Phone number with country code (required)

Who will receive the shipment?

• Full name (required)

• Phone number with country code (required)

Notes / Terms and Conditions

• Optionally write a note to the carrier or driver

• Check "Mandatory terms and condition to accept the booking" if applicable

Discount Code

• Enter a discount code if you have one and click Apply

Payment Method — select one of the following:

• Wajeeh's Credit — use available platform credits (pay later)

• Wallet — use your available wallet balance

Step 5 — Proceed or Wait for Approval

After clicking "Get a better deal":

• Your request is submitted to Wajeeh for review

• Approval is subject to the platform's consent — you will be notified of the outcome

• If approved, the revised price will be reflected before you confirm payment

• If not approved, you can proceed with the original price by clicking Pay & Book

Tip: If you have a discount code, apply it first before requesting a better deal — the discounted price may already meet your expectations.

Quick Reference — Payment Screen Checklist

• Reviewed price breakdown (unit price, VAT, total)

• Applied discount code if available

• Filled in loader's full name and phone number

• Filled in receiver's full name and phone number

• Added any notes or terms for the carrier

• Selected payment method (Wajeeh's Credit or Wallet)

• Clicked "Get a better deal" if requesting a price change

Frequently Asked Questions

Is approval for a better deal guaranteed? No. The request is reviewed by the Wajeeh platform and approval is not guaranteed. The outcome depends on platform policies and carrier availability.

Can I still book if my price request is not approved? Yes. You can proceed with the original listed price by clicking Pay & Book at any time.

Does requesting a better deal hold my booking slot? Not necessarily. Your booking is not confirmed until payment is completed. It is recommended to act promptly to avoid losing availability.

Can I apply a discount code and request a better deal at the same time? Yes. Apply your discount code first, then use the "Get a better deal" button if the discounted price still does not meet your expectations.

Where can I track the status of my price request? Check your bookings under Bookings → Trips in the sidebar for updates on your request status.