How to Create a Port Booking on Shipper-Wajeeh Guide

This guide walks you through creating a booking on when your shipment originates from or is delivered to a port location. Port-based bookings follow the same 3-step flow — Trip Details, Cargo Details, and Payment — with container-specific fields unlocked when a port is selected as your pickup location.

Before You Start

Make sure you have the following ready:

• Pickup port and delivery location

• Truck type and number of trucks required

• Load weight per truck

• Pickup date and time

• Container details — size, shipping line, and container number

• Loader and receiver contact details

• Payment method — Wajeeh Credit or Wallet

Step 1 — Trip Details

1.1 Select Your Booking Type

At the top of the Trip Details page, choose how you want to book:

Select the option that best suits your needs.

1.2 Select the Trip Type

Under What kind of trip is this?, select either:

Click your preferred trip type — it will be highlighted in blue to confirm your selection.

1.3 Enter Route Details

Fill in your trip route:

• From location — select your pickup location. When you select a port (e.g. Dammam Port · ميناء الدمام), a 🚢 port icon will appear below the field, confirming it has been recognised as a port location.

• To location — select your delivery destination (e.g. Riyadh · الرياض)

The port icon appears automatically beneath the From location field whenever a port is selected. No action is needed — it is a visual confirmation only.

Click Add GPS Coordinates → if you want to provide precise pickup or drop-off coordinates for the driver.

1.4 Select Truck and Load Details

Under What's your cargo, what truck suits it best, and how many trucks are required?, click the ✏️ edit icon on the Truck & Load card to configure:

• Truck type — e.g. Flatbed

• Load type — e.g. Steel

• Container type — e.g. Container, Pallets, 40 Ton

Then fill in:

1.5 Set Pickup Date and Time

Under When should the trip start?, click the Pickup Date & Time field and select your preferred date and time (e.g. 23/05/2026, 12:07 PM).

The Pickup Date & Time field is required. The form will not proceed without a valid date and time selected. The field will be highlighted in red if left empty.

Click Continue → to proceed to Cargo Details.

Step 2 — Cargo Details

2.1 Choose When to Provide Cargo Information

Under Cargo Details, select when you want to fill in detailed cargo information:

2.2 Enter Cargo Type Details

If you select Fill Now, fill in the following fields:

Click + Add Cargo if you need to add multiple cargo lines.

You can also tick Pallets/boxes can be stacked on top of each other during transport if applicable.

2.3 Container Requirements

Under Container Requirements, toggle on "Is your cargo in a shipping container?" if your shipment involves a container.

Once enabled, three required fields appear:

All three container fields are required when the container toggle is enabled. The form will highlight them in red if left empty.

You can also tick the following additional options if applicable:

• Return an empty container to shipping line after the delivery — tick this if the empty container needs to be returned to the shipping line post-delivery

• Requires Container Slip — tick this if a container slip document is needed for this shipment

2.4 Additional Services

Under Additional Services, select any extra requirements for your shipment:

For port-based or cross-border bookings, it is strongly recommended to tick Custom and Permit Handling to ensure compliance with port and border requirements.

Click Continue → to proceed to Payment.

Step 3 — Payment

3.1 Enter Loader and Receiver Details

Fill in the contact information for the people handling the shipment:

Who will help load the shipment?

• Full Name — required (e.g. Tim Tim)

• Phone Number — required with country code (e.g. +966 543432313)

Who will receive the shipment?

• Full Name — required (e.g. Akram)

• Phone Number — required with country code (e.g. +966 543656576)

3.2 Add Notes or Terms and Conditions

In the Notes / Terms and Conditions field, you can:

• Write a note or special instruction to the carrier or driver

• Tick Mandatory terms and condition to accept the booking if you want the carrier to agree to your terms before accepting the booking

3.3 Review Price Details

The Price Details section shows a full breakdown of your booking cost:

If you have a Discount Code, enter it in the discount field and click Apply before proceeding.

If you are not satisfied with the price, click Get a better deal to submit a price change request. Approval is subject to the platform's consent.

3.4 Select Payment Method

Choose how you want to pay:

Select your preferred method by clicking the radio button next to it.

3.5 Confirm and Pay

Once all details are reviewed:

• Click Pay & Book → to confirm and submit your booking

• Your port booking will be created and sent out for carrier acceptance

• You can track your booking progress under Bookings → Trips

Click Back if you need to go back and make any changes before confirming.

Important Notes

• The port icon appears automatically when a port location is selected as the pickup point — this confirms the system has recognised it as a port-based booking

• Container details (size, shipping line, container number) are mandatory if your cargo is in a shipping container

• The option to return an empty container appears only when the container toggle is enabled

• Custom and Permit Handling is strongly recommended for all port and cross-border shipments

• VAT is charged at 15% on all bookings

Summary

Need help? Contact Wajeeh Support through the portal if you face any issues while creating a port booking.