How to find, accept, and manage bookings on carrier.

Managing Bookings and Trips on Wajeeh — Carrier Guide

The booking journey on Wajeeh follows a clear path. You start on the load board where open bookings are listed, accept one that suits your fleet, and from that moment the booking becomes a trip you can track and manage through to completion.

Step 1 — Find a Booking on the Load Board

Navigate to Bookings → Find a Booking in the left-hand navigation menu.

The load board shows available bookings with key details up front:

• Route

• Truck type

• Distance

• Cargo type

• Offered rate in SAR

Browse the listings and use the available filters to narrow down by:

• Truck type

• Route

• Pickup date

Note: Only bookings that match your registered truck types will typically appear as compatible. Make sure your fleet details are up to date under Management → Trucks in your account.

Step 2 — Review and Accept the Booking

Click into the booking to review its full details before committing. Check the following:

• Pickup and delivery addresses

• Scheduled pickup date and time

• Load type and weight

• Distance

• Agreed rate

• Whether the trip is domestic or port-related

Once you are satisfied, accept the booking:

1. Click the Actions button in the top-right corner of the booking detail page

2. Select Accept Booking from the dropdown menu

3. The system confirms your acceptance and immediately creates a trip record tied to this booking

Tip: Once you accept, the booking is removed from the load board and is no longer visible to other carriers. Act quickly on bookings with tight pickup windows.

Step 3 — Find Your Booking in Trips

After accepting, navigate to Bookings → Trips in the left menu. Your newly accepted booking will appear at the top of the list, sorted by newest first, with a status of Drivers Assignment Pending — meaning the booking is confirmed but needs a driver before it can move forward.

Click the trip ID (e.g. W1457A) to open its full detail page. At the top you will see:

• The trip tag

• The booking ID

• The truck type

The Status & Actions tab will show the acceptance logged with a precise timestamp under the Logs section.

Note: The Trips page has two tabs — Wajeeh and Self-Booking. Bookings accepted from the load board appear under the Wajeeh tab.

Available filter tabs on the Trips page:

Use the Drivers Assignment Pending filter tab to quickly surface all trips that still need a driver — useful if you have accepted multiple bookings at once.

Step 4 — Assign a Driver

The trip will not progress to pickup until a driver is assigned. Open the trip and go to the Status & Actions tab. The progress panel will show Carrier Assigned as the completed step and Driver Assignment as the next required action.

1. Click the Assign Driver button in the Trip Progress panel

2. Select the driver and truck from your roster

3. Confirm the assignment

The trip status updates to Driver Assigned and the progress bar advances to the next stage.

Tip: The progress bar tracks three stages: Carrier Assigned → Started for Pickup → Started for Delivery It is the fastest way to see where any trip stands at a glance.

If you need to replace the driver later, go to the Details tab and click Change Driver next to the driver's name.

Step 5 — Monitor and Manage the Active Trip

With a driver on the road, the Status & Actions tab is your main view. Key features include:

Logs section — records every event chronologically with a date and time stamp:

• Trip Created

• Carrier Accepted

• Driver Assigned

• All subsequent updates

Locate button — opens a live map showing the driver's current position.

Documents tab — upload or view documents such as the bill of lading or delivery confirmation.

Chat / Call — click in the top-right corner of the trip page to message or call the shipper directly. All messages are saved to the trip record.

Step 6 — Handle Reports if Needed

If anything comes up during the trip — an incident, accident, or special request — it gets logged under the Reports & Requests tab. Any report filed shows:

• Type of report

• Who raised it

• When it was created

• Current status

To raise a new report:

1. Click + New Report / Request

2. Complete the details

3. Submit

Respond promptly to anything sitting in Pending status — unresolved reports can affect trip closure and payment.

Trip Status at a Glance

Need help? Contact Wajeeh Support through the portal if you face any issues managing your bookings or trips.